VA Shield analyzes requests, responses and conversations to and from the system to provide a new layer of supervision. Customizable policies empower companies to allow, prevent or monitor conversations to block malicious use and to prevent compromised systems from releasing confidential, false or improper information. VA Shield adds a critical Zero Trust security framework to the Virtual Assistant Chatbot system. Detailed analytics are also tracked by VA Shield to allow for deeper business insight on the use of the Virtual Assistant Chatbot.